Recent HVS data show gross operating profit margins declining broadly, driven by increases in labor, operating standards, and shared-service allocations. With ADR growth anticipated to flatten, revenue can no longer absorb rising costs. As hotels convert less revenue into profit, owners must rely on active asset management, benchmarking, and operational realignment to protect NOI in 2026.
Succession planning is too often reactive in hospitality — but it doesn’t have to be. Drawing on firsthand experience with CEO succession, this article explores how to build internal leadership pipelines and when to look outside for talent. It makes the case for treating succession as a long-term investment, and outlines how executive search partners can support pivotal leadership transitions.
The COVID-19 pandemic accelerated hospitality’s shift towards remote work, challenging the sector to adapt roles for remote environments, ranging from customer service to event planning. While remote work offers advantages for both employers and employees, it also presents multiple challenges for them. Companies must balance attracting younger talent with the limitations of remote work, identify roles suitable for remote settings, and invest in the infrastructure necessary to support this model.
It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs.
Is it finally time for the Indian hotel industry, which has long struggled with a manpower shortage, to test the viability of the gig economy beyond food delivery?
As the hospitality industry reopens, organizations face challenges that include labor shortages, rampant inflation, and soaring demand. An active mergers and acquisitions (M&A) market and widespread global instability are compounding the issues, forcing executive teams to find innovative ways to survive and thrive.
The often-overlooked opportunity to multi-skill hotel employees is a great way to address the staffing issues in the Indian hotel industry. Read on to know more.
As the pandemic eases, the hospitality industry faces multiple challenges in recruiting talented employees. This situation is likely to result in some exciting hiring trends in 2022, including a stronger focus on technology use and the overall employee experience. Organizations will have to deploy innovative solutions to attract the human capital they need in this competitive environment.
WiH Global ('WiH') stands for women in hospitality and is a global not-for-profit and best-in-class community who believe that by collaborating, we can have greater impact and raise the game to create a hospitality industry which is more diverse and inclusive.
The hospitality industry has seen a decrease in staff as many people have found alternate career paths as a result of the impacts of COVID-19. The hospitality industry needs to re-focus their efforts to meet future staffing requirements in order to see an increase in demand for hospitality industry seekers.